• F.A.Q.

How can I book?
It is easy to book in one of the following ways:
- Directly from the website cliking the BOOK button.
- Over the telephone by calling the following number +39 331 8510309
- Writing an e-mail to info@lelappe.it

Is the booking confirmed immediately or must I wait for a confirmation?
Rooms are guaranteed and reserved in your name as soon as you complete the booking procedure and you recive the confirmation e-mail.

How can I be sure of my booking?
We ask for your credit card details to guarantee your booking before your stay. For guests who do not have a credit card or cannot use one it is generally possible to guarantee your booking by using PayPal or by making a bank transfer before your stay, instructions for bank transfers are included in the booking confirmation email that we send to you. For specially discounted rates or for long stays we may ask you to pay the entire sum in advance or for a deposit charged to your credit card at the moment of booking.
Where and how do I pay for my stay?
You pay the full booking directly in the hotel at the end of your stay. You can pay by any of the credit cards that we accept, with "bancomat" cash card or in cash.

For the “Not removeable” rates, the full amount of the stay must be paid at the time of booking by communicating credit card number with expiry date or by bank transfer.

What credit cards do you take?
We accept Visa, Mastercard, Maestro and Bancomat

Are your prices per person or for the room?
Our prices are per room per night.
What are the conditions for cancelling a booking?
If the booking is cancelled within 7 days before your date of arrival there is no penalty.
If the booking is cancelled within 7 days of your arrival or in case of a NO SHOW your deposit will be forfeited
If the cancellation occurs within one day(24 hours) before your expected arrival or in case of a NO SHOW, the full amount of your stay will be charged.

What are the reception opening hours?
Reception opening times are the following:
9:00 am - 12:00 pm, 3:00 pm - 6:00 pm for departures before 9:00 am or arrivals after 6:00 pm, please notify us at info@lelappe.it or call +39 331 8510309
What are the check-in and check-out times?
Check-in is between 15:00 and 18:00, whilst we ask that you check-out by 11:00am although you can remain in the complex for the length of time that you need.
It is possible to postpone the check-out for free until 13:00 subject to availability.

What happens if we arrive before our check-in time?
We will welcome you with our usual care and attention to ensure that you are comfortable, we only ask that you give us advance warning.
Early check-in is possible based on availability.